Prime Global Payment And Refund Policy
Effective Date: 2026-07-23
Last Updated: 2026-07-23
Version: 0.1 (Draft)
1. Scope
This policy defines payment and refund principles for paid Prime Global services, including employer subscriptions, managed recruitment services, enterprise support plans, and approved add-on modules.
2. Billing Models
Depending on contract type, pricing may include:
- Subscription fees.
- Success-based service fees.
- Milestone-based project charges.
- Usage-based platform or support charges.
3. Invoicing And Payment Terms
[LEGAL REVIEW REQUIRED]
Invoice timelines, payment methods, and due dates are defined in the applicable order form or master services agreement. Late payment handling, including service restrictions or finance charges, is governed by contract.
4. Taxes
Unless otherwise stated, fees are exclusive of applicable taxes, duties, and withholding obligations, which remain the customer's responsibility.
5. Non-Payment Effects
Prime Global may suspend non-essential features, pause new service delivery, or restrict account functionality for material payment delinquency, subject to contract notice terms.
6. Refund Framework
[LEGAL REVIEW REQUIRED]
Refund eligibility depends on service category:
- Subscription services: generally non-refundable for elapsed billing periods.
- Project or milestone services: refund evaluation based on undelivered scope.
- Success-based fees: reviewed against contract-defined trigger conditions.
7. Service Credit Option
Where appropriate, Prime Global may issue service credits in place of cash refunds to resolve commercial disputes efficiently.
8. Dispute Process
Customers must submit billing disputes in writing within the contract-defined window, including supporting evidence. Undisputed amounts remain payable.
9. Currency And Transfer Costs
Billing currency is specified in order documents. Bank transfer charges, intermediary fees, and currency conversion costs are allocated per contract.
10. Policy Changes
This policy may evolve with new payment channels, service lines, or regulatory requirements. Contract-specific terms prevail where conflict exists.
11. Contact
Billing and contracts: finance@primeglobal.tn
Legal escalations: legal@primeglobal.tn